Guiding the Surrogacy Journey with Yuna Luo, Customer Success Manager—Trust, Communication, and Connection with Intended Parents

In this insightful episode of The Surrogacy Scoop, we sit down with Yuna Luo, Customer Success Manager at Patriot Conceptions, to explore what it's really like to begin a surrogacy journey as an intended parent. Yuna shares her experience guiding families through the early stages of surrogacy, explaining what to expect from the first consultation to the exciting surrogate matching process and beyond.

Yuna walks us through what happens during the crucial first conversations between intended parents and Patriot Conceptions, explaining how these initial consultations set the foundation for successful surrogacy journeys. She discusses the questions prospective intended parents typically have when first exploring gestational surrogacy, including concerns about costs, timelines, legal processes, and finding the right surrogate match. Yuna explains how Patriot Conceptions takes time to understand each family's unique situation, medical history, preferences for surrogate relationships, and any specific concerns they may have. She emphasizes the importance of setting realistic expectations during these early conversations, covering practical considerations like surrogacy costs, payment structures, insurance requirements, and the support team that will guide families throughout the journey.